Affordable Support Solutions
Enhancing customer service for US companies with expert Thai and English support operators.
Outsourced Customer Support Solutions
Affordable solutions for USA companies seeking enhanced customer service.
Call Center Outsourcing
Fluent Thai and English operators available for assistance.
Cost Savings
Helping American companies save on customer service efforts.
The cost of call center outsourcing can vary widely depending on several factors, such as:
Type of Service:
Inbound (customer support, helpdesk, etc.) or Outbound (telemarketing, surveys, etc.) calls.
Basic support vs. specialized support (e.g., tech support, multilingual support).
Location of the Call Center:
Offshore Call Centers (e.g., India, Philippines) typically have lower rates, often ranging from $8 to $15 per hour per agent.
Nearshore Call Centers (e.g., Latin America for US companies) may charge $15 to $25 per hour.
Onshore Call Centers (e.g., within your own country) tend to be more expensive, with rates ranging from $25 to $50 or more per hour.
Number of Agents: The more agents you need, the higher the cost. However, bulk outsourcing can sometimes lead to discounted rates.
Volume of Calls: If your business handles a large volume of calls, outsourcing providers may offer tiered pricing or bulk discounts.
Service Level and Quality: High-quality service, including 24/7 support or specialized expertise, will generally cost more.
Technology and Infrastructure: Call centers that offer advanced technology like AI chatbots, CRM systems, or omnichannel support (phone, email, chat, social media) may have higher fees.
Example Pricing Breakdown:
Small Business (10-50 hours/month): Typically $1,000 to $5,000 per month.
Medium Business (100-500 hours/month): Can range from $5,000 to $20,000 per month.
Large Business (1,000+ hours/month): Pricing may start from $20,000 and can go much higher depending on the scale and complexity.
Outsourced Customer Support Solutions
"Are you looking to stay focused on your long-term goals while ensuring exceptional customer support? Outsourced customer support can help you achieve that balance. SupportYourApp offers a range of services designed to give you the time and flexibility to concentrate on your objectives, all while keeping your customers satisfied."
Call Center Outsourcing
Fluent Thai and English operators available for assistance.
Cost Savings
Helping American companies save on customer service efforts.
Dsroffe's support team has significantly improved our customer service. Their bilingual operators are professional and efficient, helping us save costs while enhancing communication.
John Doe
★★★★★